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I bought a sweatshirt and a T-shirt through DisneyStore.com on October 4th. The promise of delivery at my hotel in New York was October 11. Exactly what I needed, because I would travel back to Brazil on this date. I received orders from Amazon and Walgreens, made in...
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2.1
I didn't like
  • Very poor service
#1114622
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I appear to be another victim of disney and their "authorization charge hold" . I too, placed an order one week ago. Iwas charged that day for the item I bought. A couple days later, i noticed another charge from disney, however it was just 3 cents different than the...
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1.1
#1106955
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On 7/25/17 I called regarding tax charge discrepancies and to the return a tshirt (456203348119) After an hour on the phone I was emailed $5 off next order code for the tax charge inconvenience, and was told that I would receive a$15 coupon for the tshirt in question...
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1.0
I didn't like
  • This experience
#1092902
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Toys Review

Disney Store
#1038341
1.0
Details
Employees like to follow you and treat you like a thief. They get pissed when you return and pretend to have sympathy when you make excuses. BS. Never shopping here again and buying their mass produced trash.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Disney Store Pants Review

Disney Store
#1029114
1.0
Details
I bought my son about 6 different pant and shirt pajama sets for Christmas and its April now, and only one pair of pants are left, they all got holes in them from washing only once a week. They were not cheap and for all that money you spend that stuff should last way longer. I want a refund!! Its a rip off.
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Price Affordability
Value for money

Disney Store Jacket Review

Disney Store
#981358
3.5
Details
Oh my cousin had boughten me the jacket for Christmas n it was more like a sweater not a jacket like I was wanting so I'm returning it
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Short Review on November 29, 2016

Disney Store
#963275
2.4
Details
After my second day spending a fortune at the Disney Store on Broadway i was stopped by the security guard at the door,the unpleasant man put out his hand and said"receipt". And standing behind me was one of the shop assistants,i dont know what i done to make them think i was stealing but i was made to feel like a criminal. Here on holiday and this experience has put a damper on it.
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Customer service
Discounts and Special Offers
Layout of Store
Location
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Product or Service Quality
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Website
Placed an order on June 2nd 2017 FOR 59.32 and then on JUNE 5th the placed the same order or 57.32 which made my account into a negative status. They told me it was just an hold and the other amount should fall off within 3 to 5 days meanwhile I will receive overdraft...
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I didn't like
  • Them making my account in negative status
#1057740
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I would NEVER order from disneystore.com again!!! Posting this review on several sites so people can be aware! I've only ever ordered from the USA twice before, both being Hot Topic ages ago, never a problem. First time ever ordering from USA Disney store this year, in...
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1.0
I liked
  • Them a year ago
I didn't like
  • Response is unsatisfactory
  • Disappointing
  • Very poor service
#1053728
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Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
I ordered the first set of Disney Store 30th Anniversary Limited Release Pin Set on January 30, 2017 and to date have not received the pins, I contacted the Disney Store and a representative told me the pins were lost. The same representative told me the UPS tracking...
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Anonymous
Anonymous

Disney Store website continuously conducts shady business. From not shipping items when stated to showing items marked as 25% off which are actually excluded from the sale - ...

1.0
I didn't like
  • Way i have been treated by the disney store
  • Disney stores unetical practices
#1006204
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My mouth dropped when I read the complaint because I just experienced the same thing. I went into a Disney store wanting to but my niece whose Dad use to buy her dresses like that when he was alive he just pasted away this year. So, I wanted to buy her one in his...
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Anonymous
Jen

Grammar saves lives. How did your dad "pasted" away? Did you glue him or something? And what do you mean by "but my niece"? That sounds so wrong.

Anonymous
Jen

They are terrible about communicating! At least you received an e-mail stating the item was no longer available. I got sent an empty envelope with a packing slip for my 2 it...

#994405
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I will never do business with this company again! The company can not handle placing and processing an online order. They will most certainly cancel it for no reason though the week of Christmas and then hold your money hostage for weeks and weeks. I had to call Disney...
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1.0
#991526
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Placed an order on Dec. 2, 2016. They said standard shipping is free with purchases over 75 bucks. I do that and receive free shipping. Great, so then flash forward to 21 days later, STILL NO PACKAGE. Also, in between those 21 days, I had to ask for a status from them...
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1.1
I liked
  • Merchandise
I didn't like
  • Customer service
#978643
Reply to reviews
On 12/11 I ordered 4 Minnie and 4 mickey plush. The minnies arrived a few days later. On Dec 18th I became concerned that the mickeys were not going to make it. I emailed customer service, and specifically inquired about the mickeys, and received a response that the...
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2.8
I liked
  • Ease of ordering
I didn't like
  • Late notice of out of stock
#978499
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