Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I have been trying to track down an item ordered on Nov 26th. The same day I ordered they sent me an order confirmation with tracking info that didn't work. Since then, I've had numerous email and phone conversations to no avail. They just keep sending me new tracking...
View full review
1 comment
Anonymous
#1255367

This has been resolved. I was contacted by presidential services and told I would be refunded for my Nov.

26th order and the would ship another order out via two day mail. I did receive the replacement order two days later as promised, and also received my original order.

My original order was not shipped until December 8th. Although I appreciate the resolution, I still will not use Disney online again because of the dishonest shipping info supplied to me over and over again.

Review
#971085 Review #971085 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Disney Store Security Guard Review

2.4
Details
After my second day spending a fortune at the Disney Store on Broadway i was stopped by the security guard at the door,the unpleasant man put out his hand and said"receipt". And standing behind me was one of the shop assistants,i dont know what i done to make them think i was stealing but i was made to feel like a criminal. Here on holiday and this experience has put a damper on it.
View full review
Review
#963275 Review #963275 is a subjective opinion of poster.
Reason of review
Poor customer service

Disney Store - Worst Customer Service

I ordered some items from thedisneystore on the 23/11/16, i didn't receive an email with my order, didn't see anything on my credit card so i redid my order, only to realise late the next afternoon both went through, the same night of my order, there was a lot of problems on the website. So i email, tried calling, endless times, no ans for the calls and the same email saying that they are preparing my order and sorry for the inconvenience. My thing is, the items weren't shipped yet so why couldn't they just cancel the order since the site was having some problems. It's the worst service i have ever received, no help!!!!!!!!!!
View full review
Review
#961405 Review #961405 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$145
Preferred solution
to cancel my order#1397892812
Resolved
1.5
Details

Update by user Nov 01, 2016

I de 98 miles round trip to a Disney store and was able to buy a Elsa costume, shoes and accessories like ordered. I was unable to purchase Belle but was able to purchase Aurora costume, shoes and accessories. Disney refunded my money for my online order.

Original review posted by user Oct 30, 2016

Ordered...
View full review
Review
#945949 Review #945949 is a subjective opinion of poster.
Pros
  • Ordering online
Cons
  • Disappointing
  • Having to fix disneys mistake with my time and money
Reason of review
Problem with delivery
Preferred solution
Customer service stated they refunded my money, I want to know why it did not ship. Take ownership for what went wrong!
Tags
  • Disappointed Halloween Customer

Disney Store Shipping Service Review

I order my son a costume on line. They said it waa gonna be delivered on October 29 instead it came on Nov 1!!! I will never order from them again and i paid 7 dollars for shipping. Ruined my 7 yr old sons Halloween. I was so upset i cried
View full review
Review
#945407 Review #945407 is a subjective opinion of poster.
Reason of review
Order processing issue

Disney Store - Customer Care Review from Macomb, Michigan

4.5
Details
I had ordered 7 blankets from the Disney store online all personalized when I had got them 4 of them had some major flaws I emailed the Disney customer service they contacted me back within 3 days not including the weekend they were super super nice and very helpful with replacing my order and sending me out new ones! I'm very happy with the service they provided me and how nice this women on the phone was with me and how sincere she was with how upset I was!
View full review
Review
#943635 Review #943635 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details
Tried to place an international order with credit card and kept getting error message saying that billing address didnt match card address...tried again 3 times same error...went to check my bank a/c and saw that i had been charged all 3 times already....seems to have...
View full review
1 comment
Anonymous
#1233074

This exact same thing has just happened to me, I too am from Australia. Been charged twice because of that *** billing address issue and have received no confirmation email. Last time I ever buy anything from Disney I'll stick to eBay thanks

Review
#942576 Review #942576 is a subjective opinion of poster.
Reason of review
billing issue
Loss
$500
Preferred solution
Let the company propose a solution

Delivery Service Review

1.5
Details
Really annoyed with the delivery of my item I ordered it went to the wrong street luckily that kind person delivered it for me or my niece wouldn't have her birthday present will not order off Disney online again
View full review
Review
#937693 Review #937693 is a subjective opinion of poster.
Reason of review
Problem with delivery

Disney Store is committing theft

1.8
Details
The Disney Store online was great for a long time. In July, my order came in a plane brown beat up box. They once had neat boxes with character pics on them and good wrappings. Then, the cards they stored in the account (I never clicked the button to store them fyi I never do!) , they started charging them every 2 to 3 days Charging tons of orders! I did get a few boxes and notified them right away. They sent slips and I TOOK MY TIME and GAS to go to UPS and send them all back (about 9 or so!).... they got them back but refuse to give the money back saying they are "investigating the orders"!!!!!! ??? What the heck is that!? NO they OWE me the money and DISNEY IS AT FAULT! I SENT THEM BACK EVEN THOUGH I DID NOT ORDER THEM! CRAZY! I cannot believe this is even Disney I am dealing with. Shocking! This is theft at this point. Someone at Disney needs to do something.
View full review
Review
#926852 Review #926852 is a subjective opinion of poster.
Pros
  • Them a year ago
Cons
  • Response is unsatisfactory
  • Disappointing
  • Terrible customer service
Reason of review
Customer service and orders not made but charged for. BEN in "loss prevention " has done nothing to give us help or our money back and gives the run around.
Loss
$1863
Preferred solution
Full refund
Tags
  • Disney princess apparel
  • disney halloween costume
  • disney apparel
  • disney valley fair store
  • Disney Online
  • Disney Guest Services
  • Disneyland Guest Services
  • Disney World Guest Services
3.4
Details
I have been a loyal customer of Shopping Mall since the opening, but to my surprise, on the date of August 27, 2016, I was at the receiving end of some very unprofessional customer service in Disney outlet store at 5620 Paseo Del Norte Unit 108-B, Carlsbad, CA 92008. I...
View full review
Review
#908481 Review #908481 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution