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Disney Store Customer Care Review from Los Angeles, California

On August 14 iwas in the the Disney Store at the Glendale Mall I Witness that they were giving out bracelets but they only gave out bracelets to kids that had a sticker on that they gave out early and they didn't gave out any bracelet to any kids that didn't have a sticker I thought that was rude mean and disrespectful 2 kids that really wanted a bracelet there were a few kids that were upset and told their parents they couldn't get a braclet all I know which was really good is that none of them cried please fix this problem
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Review
#900465 Review #900465 is a subjective opinion of poster.
Reason of review
Poor customer service
2.1
Details
I got this promotion email "We miss you! Enjoy 15% Off" so I went to a Disney store at Tucson Mall, AZ to make a purchase on Saturday, July 9th. But since it was too crowded so I forgot to show this coupon. I tried to call the store several times but no answer until...
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Review
#881849 Review #881849 is a subjective opinion of poster.
Pros
  • Ordering online
Cons
  • Customer service sukz
  • Very poor service
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • disney apparel
1.0
Details

Update by user May 22, 2016

I was promised a phone call from someone at the online Disney store to discuss this matter

Still waiting

Original review posted by user May 20, 2016

I purchased $1000.00 Disney gift cards from DisneyStore.com for family booked on an upcoming Disney Cruise. The cards were to be sent directly to family. 24 hrs...
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Review
#851391 Review #851391 is a subjective opinion of poster.
Cons
  • Response is unsatisfactory
Reason of review
Poor customer service

Disney Store Shipping Service Review from Indianapolis, Indiana

1.4
Details
As a Disney fan I have never had such a poor experience with a Disney company. I placed my order 3 business days ago and it has not shipped. CS says it might ship in 2 days. What kind of online store takes a week to ship an order?!? They I have to wait another 3-5 day for delivery?? Customer service sucks so bad. They dont respond to emails or IM's. They are rude and unhelpful. Never again will I order from them!! If you need your items anytime soon don't buy them here!!!!
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Review
#840301 Review #840301 is a subjective opinion of poster.
Reason of review
Order processing issue

Disney Doc Mcstuffins Doctors Bag Review

I purchased for my gandaughter a mcsuffin doctor kit. It is badly made. Doesn't stay closed. And once u close it can't be easily opened. Grandchild is frustrated. ....
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Review
#770743 Review #770743 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Place an order for $200.00 - the "cast member" got it wrong and it took 2 weeks and 17 phone calls to get it straightened out!!! A supervisor at Disney store handled the solution and had to substitute what I ordered with an unofficial item. I did write a letter to...
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Review
#765467 Review #765467 is a subjective opinion of poster.
Pros
  • Ordering online
Cons
  • Very poor service
  • Terrible customer service
  • Customer service sukz
Reason of review
Poor customer service
2.2
Details
As soon as I finished one order 1321963431, I noticed 2 items were missing from my cart. I made I new order with all items I needed and asked to cancel the first one. Simple, right? I called 2 times to talk to cast members and every time I received a different answer....
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1 comment
Anonymous
#1482122

it says right on he site that the order cant be cancelled as thru process immediately.

Review
#764322 Review #764322 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$76
Preferred solution
Full refund
For Christmas I purchased 2 large print personalized books, a princess one for my niece and a Mickey one for my nephew. However, the books are perfect and I couldn't be happier with them. The problem is with the customer service. I ordered these books on December 3rd,...
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Review
#757910 Review #757910 is a subjective opinion of poster.
Reason of review
Good quality

Disney Store in Dallas, Texas - Horrible customer service. Do NOT honor discounts and are ripping people off

1.0
Details
Nightmare experience. Was given breakdown of discounts by both supervisor and base personnel and was still overcharged over $60.00 despite assurances that amount would be credited. Now telling me after further investigations that numbers quoted to me were wrong. I wasted over 4 hours dealing with an order that should have taken a few minutes. Donot waste your time dealing with customer service they will lie to your face over and over. Instead filed claim with my credit card service. Will NEVER Deal with or order from Disney on line again. EXTREMELY POOR REFLECTION ON DISNEY AS A COMPANY.
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Review
#757902 Review #757902 is a subjective opinion of poster.
Cons
  • Having to fix disneys mistake with my time and money
Reason of review
Poor customer service
Loss
$64
Preferred solution
Let the company propose a solution

Disney Store in Bangor, Northern Ireland - Poor customer service

I ordered items from the Disney store and waited for my parcel to arrive. In particular a xmas Minnie mouse soft toy for my granddaughter. After waiting for 1 week I emailed them. Whilst waiting for a reply I received an email saying thank you for returning the parcel and that I have received a refund. As I never received it I couldn't return it. Apparently Hermes returned my parcel as it never left there depot. I have asked why they didn't contact me to re send the parcel and have had no response. They have given me 10% off another purchase but none of the items are in stock now. I have a very disappointed granddaughter and I am a very disgruntled customer. Very poor customer service. I expected a lot better from Disney!
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Review
#757341 Review #757341 is a subjective opinion of poster.
Cons
  • Very poor service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered