Disney Store
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdering on line they trick you.
Preferred solution: ship this order to the right address. Fix your system to deduct shipping charges to customers that qualify for free shipping.
User's recommendation: Don't place orders with Disney Store they will charge you for shipping even thought you qualify for free shipping. Their system will not override the charge. They do it on purpose to charge you anyway. If you don't want to wait 3 weeks for a shipping don't do it. If you don't want to have to deal with an incompetent and arrogant agent from their customer service don't do it..
Claim
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBuy item gift card
- Gift card page often says they dont sell them only e cards
- Having to fix disneys mistake with my time and money
- Very poor service
Preferred solution: Fix the problems on the website, especially the gift card pages.
User's recommendation: Order from Sam's instead. Way easier, 5% less, and delivered in 2-3 days.
Multiple charges with no actual purchase
Logged onto Shopdisney.com to purchase the latest pin release. Was able to put the pins in my cart and tried to log in.
Would not log me in. Tried to check out as a guest with my gift card and my credit card. Kept getting an error that their was a problem and to try my purchase again. I tried it multiple times until my credit card flagged me for possible fraud and credit limit reached.
Disney had done the pre authorization for the full purchase (even though I was using a gift card) for each time I attempted to make my purchase. Now I cant use my card until the pre authorization comes off, and nothing my bank could do. Could take 5-7 days.
Very upset that I not only didnt get my purchase completed, I now have to wait and cant purchase anything for up to a week! This should be illegal to run an authorization if it doesnt go through, or they should be required to immediately release the authorization so it doesnt hold up funds.
User's recommendation: Paying EBay prices are worth saving this headache
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My entire order was wrong when I recieved it
Disney responded to my email and they are sending me a return slip in the mail and returning my money. I emailed twice and called them 5x. The representative was pleasant on the phone and so far I'm pleased.
- Ease of ordering
- This experience
Preferred solution: Full refund
Cannot reach customer service
User's recommendation: will not use them again
Wont let me check out
- Love the store
- I like the stuff on the web site
- This experience
- Way i have been treated by the disney store
Preferred solution: Let the company propose a solution
An order I placed
User's recommendation: Great utems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to get online to Disney Store starting at moment store online started
- Love the store
- Online ordering terrible
Preferred solution: Let the company propose a solution
User's recommendation: Don't put a high demand product online unless you can handle it !!!
System problem
Preferred solution: A larger server.
My order I made
Preferred solution: Deliver product or service ordered
Order broken item
- Love the store
- I like the stuff on the web site
- Stuff never came
- Very poor service
- Having to fix disneys mistake with my time and money
Preferred solution: Full refund
Look at your receipt
- Having to fix disneys mistake with my time and money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Fernando Valley, CaliforniaDo not go with your children
Yesterday, I went to a disney store in shopping center in san fernando valley with my niece and nephew. Everything was fine for the most part while they were picking out items they wanted.
It wasnt until check out that I noticed what the employees were actually doing. As soon as I finished paying, one of the supervisors radio in to the employee that rang us out asking if we actually paid for one of the items that my nephew picked out.
If they were going to be prejudice they could at least had the curtesy to wait until we left the store, or at least waited until my nephew couldnt hear what they had said. My nephew, age 6, ended up asking me why they would say that and I had to explain because of our skin color, they thought we were stealing.
- Fun merchandise
- Ordering online
- Very poor service
- Unprofessional manager
- This experience
Preferred solution: Let the company propose a solution
Cancelled order
User's recommendation: Disney lies
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Disney emailed me back and they are sending me a return slip so I can send the package back. So far I'm pleased its getting worked out!