Product: Disney Store Customer Care Clear all filters (0 of 14 reviews match)
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Received really bad customer service today at the Disney store in Daly City, CA. Cashier wouldn't give me a refund to my Visa credit card because she wasn't sure which card I used. Even though there was a prior refund receipt attached to it which shows which credit...
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2.0
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Disney Store Customer Care
#1249370
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Let me PLEASE, stop you from doing business with the Disney store. They don’t care about order accuracy, making the customer happy, and expense to customers for their screw ups, or responding to emails with more than magical we are sorry one liners. I am at this point...
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Anonymous
Anonymous

You say they did nothing to make it right, yet they sent you the two sets you paid for and apologized. Yes it was a lot of mistakes, but humans make mistakes. What did you wan...

Anonymous
Anonymous

We order from Disney store online at least once a month and have never had an issue that wasn't immediately dealt with. It sounds like you had a bad experience, which sucks, b...

Product
Disney Store Customer Care
I didn't like
  • Having to fix disneys mistake with my time and money
#1206075
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First time ever ordering from USA Disney store this year, in April. I live in the UK and I really wanted a t-shirt I saw when my family and I were on holiday in Florida, but there was none in stock in any store out there. They don't sell it on the UK Disney Store...
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1.0
Product
Disney Store Customer Care
I liked
  • Them a year ago
I didn't like
  • Very poor service
  • Disappointing
  • Terrible customer service
#1053728
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I have been trying to track down an item ordered on Nov 26th.The same day I ordered they sent me an order confirmation with tracking info that didn't work. Since then, I've had numerous email and phone conversations to no avail. They just keep sending me new tracking...
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Anonymous
Anonymous

This has been resolved. I was contacted by presidential services and told I would be refunded for my Nov. 26th order and the would ship another order out via two day mail. I ...

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Disney Store Customer Care
#971085
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I ordered some items from thedisneystore on the 23/11/16, i didn't receive an email with my order, didn't see anything on my credit card so i redid my order, only to realise late the next afternoon both went through, the same night of my order, there was a lot of...
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Disney Store Customer Care
#961405
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I had ordered 7 blankets from the Disney store online all personalized when I had got them 4 of them had some major flaws I emailed the Disney customer service they contacted me back within 3 days not including the weekend they were super super nice and very helpful...
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4.5
Product
Disney Store Customer Care
#943635
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I was being treated as a criminal and I was slandered by an employee of Disney Store. On the said date, I made the purchase of Disney Toys, and headed towards the cash counter to pay for them. When the sales representative scanned my purchase, the cost of item did...
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3.4
Product
Disney Store Customer Care
#908481
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On August 14 iwas in the the Disney Store at the Glendale Mall I Witness that they were giving out bracelets but they only gave out bracelets to kids that had a sticker on that they gave out early and they didn't gave out any bracelet to any kids that didn't have...
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Disney Store Customer Care
#900465
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I got this promotion email "We miss you! Enjoy 15% Off" so I went to a Disney store at Tucson Mall, AZ to make a purchase on Saturday, July 9th. But since it was too crowded so I forgot to show this coupon. I tried to call the store several times but no answer until...
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2.1
Product
Disney Store Customer Care
I liked
  • Ordering online
I didn't like
  • Very poor service
  • Response is unsatisfactory
  • Having to fix disneys mistake with my time and money
#881849
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I purchased $1000.00 Disney gift cards from DisneyStore.com for family booked on an upcoming Disney Cruise.The cards were to be sent directly to family. 24 hrs later, loss prevention sent me an email advising that my credit card provider ( B of A) couldn't or wouldn't...
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1.0
Product
Disney Store Customer Care
I didn't like
  • Response is unsatisfactory
#851391
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