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June 9,2018 Manager followed myself & husband around as if he stole something walking side by side with us throughout the store. Made my family feel exstreamly akward. An to think we walked the entire mall to find the Disney store because my daughter loves disney. We...
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1.0
#1276281
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Received really bad customer service today at the Disney store in Daly City, CA. Cashier wouldn't give me a refund to my Visa credit card because she wasn't sure which card I used. Even though there was a prior refund receipt attached to it which shows which credit...
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2.0
#1249370
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Disney Store - Misleading BOGO sale sign, False and misleading, ManagerFail
Disney Store - Misleading BOGO sale sign, False and misleading, ManagerFail
Sale said BOGO for plush toy valued from $6.95 to $16.95. In the rack were the $6.95 but the larger ones were right next to it for $16.95. The managers response. Tried to buy the larger one and was denied. She said that the sale was only for those plush animals in the...
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TruthHURTS18827
PotableSawfish

Ok? What was wrong w the managers response? THE SALE WAS FOR THE PLUSH ANIMALS IN THE RACK W THE SIGN. How in the *** was that terrible customer service? Because you wanted th...

Anonymous
Red

Stop shoveling your money over to Disney ; one of the greediest companies on Earth and responsible for disappointments for decades. Those of us old enough to remember enjoyed ...

2.0
#1236342
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Disney Store - They won't cancel an order

Disney's website glitched as it refreshed causing me to hit the order button instead of the discount code button. This generated an order I did not want, in addition I'm paying $17 for shipping that should be free!!! Disney says too bad we cannot help. Unreal. Worst customer service ever.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
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#1220967
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The Disneystore online has ruined Disney for me. I put in an order about 3 weeks ago for a bunch of items that all together were about $300. In those items I was supposed to receive two sets of blue ceramic dinner plates. When the order finally comes I don’t have two...
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Anonymous
Anonymous

We order from Disney store online at least once a month and have never had an issue that wasn't immediately dealt with. It sounds like you had a bad experience, which sucks, b...

I didn't like
  • Having to fix disneys mistake with my time and money
#1206075
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Ordered 100.00 worth of merchandise less than 24 hours later they post a 25% discount. Called customer service told too bad cant get it. Ok cancel my order that has not shipped yet, too bad can not do that either we are processing the order. So process the cancelation...
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1.0
I liked
  • Ordering online
I didn't like
  • Very poor service
#1190342
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Disney Store - Clothes suck!!!!

Disney Store - Clothes suck!!!!
Everything I have bought for myself, husband, or children had ripped or destroyed in one wash a few things bought right in Disneyworld and ripped in store too.. poor poor poor quality. I mean they make billions why cheap out on the clothes and charge *** tons for them to just rip.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
Product
#1174013
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I ordered Christmas presents for my 5 year old online from the Disney store, the website said guaranteed delivery before Christmas. I got 2 different tracking numbers since my items shipped out of different states. That would have been fine except neither package...
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1.0
#1162053
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Don't ever buy anything from Disney store online, and I mean ever!!!! They are terrible and don't care about the consumers at all! I ordered a tshirt online and after an hour and a half, I emailed requesting to cancel as the shipping fees were too high and I had...
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1.0
I didn't like
  • Very poor service
#1141008
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I bought a sweatshirt and a T-shirt through DisneyStore.com on October 4th. The promise of delivery at my hotel in New York was October 11. Exactly what I needed, because I would travel back to Brazil on this date. I received orders from Amazon and Walgreens, made in...
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2.1
I didn't like
  • Very poor service
#1114622
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