Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Backpack liner ruined the backpack.

Disney Store - Backpack liner ruined the backpack.
Disney Store - Backpack liner ruined the backpack.
Disney Store - Backpack liner ruined the backpack.
Disney Store - Backpack liner ruined the backpack.
Faulty Minnie Mouse backpack. The backpacks inside liner bleed through to the front of my daughter's brand new Red Minnie Mouse backpack with detachable lunch pack before we even took the lunch pack tag off. This is supposed to be her school backpack, the kids will make fun of her. I didn't have money to buy her new school clothes, but she got a new backpack & now it is ruined.

User's recommendation: Buyers Beware.

View full review
ID
#3853614 Review #3853614 is a subjective opinion of poster.
Location
Columbia, Missouri
Preferred solution
Let the company propose a solution
New Reviewer

Bad service

Bad service over the phone. Did not receive my order and now I have to call to get my money back. I dont recommend Disney shop on line. It has been a nightmare not a magical experience!

User's recommendation: I don’t recommend Disney shop on line. It has been a nightmare.

View full review
ID
#3943968 Review #3943968 is a subjective opinion of poster.
Cons
  • Terrible service
Loss
$336
Preferred solution
Full refund
New Reviewer

Cant get into my account online

I was told on the TV that I had to update my account you have my new numbers in there but I can't highlight them I need to have this as soon as possible I got kids going crazy
View full review
ID
#3883758 Review #3883758 is a subjective opinion of poster.
Location
Phoenix, Arizona

Commande non recu

Bonjour j'ai commandé une poupée descendante et une figurine baylax le 7 juillet et à l'heure je n'ai rien reçu donc je reçois ma commande sous 24 heures ous vous devrez me rembourser.
View full review
ID
#3788978 Review #3788978 is a subjective opinion of poster.
Location
Lyon, Auvergne Rhône-Alpes
New Reviewer

Worst customer care

worst customer care i ordered a thing and i wanted a refund im contating them for a week and they are just sending me stupid mails

User's recommendation: i would not reccomend it.

View full review
ID
#3579814 Review #3579814 is a subjective opinion of poster.
Cons
  • Disappointing
Loss
$6
Preferred solution
Full refund
New Reviewer

Shipment is going to the wrong address

Shipment should be going to 12344 ballantrae forest drive Riverview Florida 33579 Order number in 500959**** placed on 12/31/21
View full review
ID
#3217654 Review #3217654 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

To cancel an order

i would like to cancel an order that is being processed of £51 it has not taken the money from my account because it says u have to accept, i no longer want these items please cancel my order thanks
View full review
ID
#3172436 Review #3172436 is a subjective opinion of poster.
Location
Harringay, England
Pros
  • Ease of ordering
Preferred solution
do not continue my order

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

Terrible customer service at Valencia store. Sold incorrect size based on employee error and then refused to correct the error ten minutes later stating it was final sale.
View full review
ID
#2862688 Review #2862688 is a subjective opinion of poster.
Location
Santa Clarita, California
Cons
  • Bad customer service
  • Dont value customers
  • Very poor service
Preferred solution
Employee to be disciplined/ reprimanded for poor customer service, unprofessional and likely violated company policy
New Reviewer

Trying to buy 14 dolls with a coupon but store wants 14 emails for each doll purchase?

They told me 3 days ago store in Miami, Dadeland location, is closing. They gave me a coupon, supposedly good for that day only, to buy my god daughter the Jasmine doll. I have 3 nieces also and one nephew. I went back yesterday and they had the sale again. I asked if I could buy the remaining 14 dolls and they said yes but I had to provide 14 different emails. They wouldnt sell them to me. Very disappointed!

User's recommendation: Don’t buy anything from Disney as to their philosophy of making children happy has changed to a woke way of thinking.

View full review
ID
#2821384 Review #2821384 is a subjective opinion of poster.
Pros
  • In person visual and tact
Preferred solution
Let the company propose a solution
New Reviewer

I cannot access the bundle

Representative have tried tried to help me access to Hulu and ESPN and we cannot resolve the issue would like a refund.
View full review
ID
#2646588 Review #2646588 is a subjective opinion of poster.
Loss
$35
Preferred solution
Full refund
New Reviewer

No one answers. It rings once and then is silent.

My local Disney store is out of a product I want to purchase and they told me to call this number for help
View full review
ID
#2607115 Review #2607115 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Toy are damaged

Disney Store - Toy are damaged
My experience with your shop was less than to be desired not one but two items came 1 destroyed the other damed.

User's recommendation: Please take better care of your Customers item's.

View full review
ID
#2555360 Review #2555360 is a subjective opinion of poster.
Location
Mount Vernon, New York

My order is not here

I had ordered a set of masks in May of last year. The money was taken from my debit card for the masks. If my payment supposedly didn't go through, then why was there a message thanking me for my payment. My money was never refunded to me and with that being said, I will never order anything from Disney Store anymore. Don't bother emailing me any offers for merchandise.

User's recommendation: Do not place any orders with Disney Store. Ripoff.

View full review
ID
#2547441 Review #2547441 is a subjective opinion of poster.
Location
Detroit, Michigan

I don’t appreciate your Email STOP!!

I dont appreciate your Email STOP!! Seems very ODD that Disney puts the word pissed in your emails Extremely unprofessional
View full review
ID
#2496340 Review #2496340 is a subjective opinion of poster.
Location
Escondido, California

Why don’t your cast members know about Disney product

I inquired about a Disney product and the cast member had no clue how to assist me

User's recommendation: Don’t call.

View full review
ID
#2386724 Review #2386724 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer

Worst customer service. Gift returned for no reason. Can't get any help.

Disney Store - Worst customer service. Gift returned for no reason. Can't get any help.
Disney Store - Worst customer service. Gift returned for no reason. Can't get any help.
Disney Store - Worst customer service. Gift returned for no reason. Can't get any help.
Update by user Jan 12, 2021

Still continuing to get that steady busy signal on the three phone lines

Original review posted by user Jan 12, 2021
We ordered my son's birthday gift with plenty of room for error if a problem occured. After waiting past the shipping deadline, we contacted the carrier only to find that Disney store had yet to...
View full review
View full review
1 comment
#2014539

Disney has been disappointing people for decades. Yet somehow they thrive.

ID
#2377283 Review #2377283 is a subjective opinion of poster.
Loss
$42
Preferred solution
Deliver product or service ordered

Brands Related to Disney Store

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article