Latest review first
I went to the Disney Store at the International Mall in Tampa. I purchased 2 Birthday presents for my 2 year old Granddaughter. Then the lady informed me she didn’t have bags to put the gifts in. I needed to buy a bag or just walk out with the gifts in hand! My husband...Read more
I didn't like
- Way i have been treated by the disney store
- Terrible customer service
My 5 year old son received a gift card for his birthday. On the back of the packaging it says www.disneystore.co.uk. Yet, we can only purchase products from the store and not their website. There are limited products in store and our nearest one is 20 miles away. In...Read more
June 9,2018 Manager followed myself & husband around as if he stole something walking side by side with us throughout the store. Made my family feel exstreamly akward. An to think we walked the entire mall to find the Disney store because my daughter loves disney. We...Read more
Received really bad customer service today at the Disney store in Daly City, CA. Cashier wouldn't give me a refund to my Visa credit card because she wasn't sure which card I used. Even though there was a prior refund receipt attached to it which shows which credit...Read more
Sale said BOGO for plush toy valued from $6.95 to $16.95. In the rack were the $6.95 but the larger ones were right next to it for $16.95. The managers response. Tried to buy the larger one and was denied. She said that the sale was only for those plush animals in the...Read more
Disney Store - They won't cancel an order
Disney's website glitched as it refreshed causing me to hit the order button instead of the discount code button. This generated an order I did not want, in addition I'm paying $17 for shipping that should be free!!! Disney says too bad we cannot help. Unreal. Worst customer service ever.
The Disneystore online has ruined Disney for me. I put in an order about 3 weeks ago for a bunch of items that all together were about $300. In those items I was supposed to receive two sets of blue ceramic dinner plates. When the order finally comes I don’t have two...Read more
I didn't like
- Having to fix disneys mistake with my time and money
Ordered 100.00 worth of merchandise less than 24 hours later they post a 25% discount. Called customer service told too bad cant get it. Ok cancel my order that has not shipped yet, too bad can not do that either we are processing the order. So process the cancelation...Read more
- Ordering online
I didn't like
- Very poor service
Disney Store - Clothes suck!!!!
Everything I have bought for myself, husband, or children had ripped or destroyed in one wash a few things bought right in Disneyworld and ripped in store too.. poor poor poor quality. I mean they make billions why cheap out on the clothes and charge *** tons for them to just rip.
I ordered Christmas presents for my 5 year old online from the Disney store, the website said guaranteed delivery before Christmas. I got 2 different tracking numbers since my items shipped out of different states. That would have been fine except neither package...Read more
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