filters
State:
Show
City:
Show
Product:
Show
Show

Disney Store - Not received

I have ordered an item through the Disney store, told it was arriving late, then to be told it has been delivered but I have not received it. Would never purchase anything again from them
Company wrote 0 private or public responses to the review from Dec 07.
#1417722
Reply to reviews
I went to the Disney Store at the International Mall in Tampa. I purchased 2 Birthday presents for my 2 year old Granddaughter. Then the lady informed me she didn’t have bags to put the gifts in. I needed to buy a bag or just walk out with the gifts in hand! My husband...
Read more
Company wrote 0 private or public responses to the review from Oct 12.
1.0
I didn't like
  • Way i have been treated by the disney store
  • Terrible customer service
#1380304
Reply to reviews
My 5 year old son received a gift card for his birthday. On the back of the packaging it says www.disneystore.co.uk. Yet, we can only purchase products from the store and not their website. There are limited products in store and our nearest one is 20 miles away. In...
Read more
Company wrote 0 private or public responses to the review from Sep 21.
#1361812
Reply to reviews
June 9,2018 Manager followed myself & husband around as if he stole something walking side by side with us throughout the store. Made my family feel exstreamly akward. An to think we walked the entire mall to find the Disney store because my daughter loves disney. We...
Read more
Company wrote 0 private or public responses to the review from Jun 09.
Anonymous
Anonymous

If you weren't trying to steal anything, then there is nothing to complain about. People steal. All the time. It doesn't bother me AT ALL when people check on me in a store be...

1.0
#1276281
Reply to reviews
Received really bad customer service today at the Disney store in Daly City, CA. Cashier wouldn't give me a refund to my Visa credit card because she wasn't sure which card I used. Even though there was a prior refund receipt attached to it which shows which credit...
Read more
Company wrote 0 private or public responses to the review from May 06.
2.0
#1249370
Reply to reviews
Disney Store - Misleading BOGO sale sign, False and misleading, ManagerFail
Disney Store - Misleading BOGO sale sign, False and misleading, ManagerFail
Sale said BOGO for plush toy valued from $6.95 to $16.95. In the rack were the $6.95 but the larger ones were right next to it for $16.95. The managers response. Tried to buy the larger one and was denied. She said that the sale was only for those plush animals in the...
Read more
Company wrote 0 private or public responses to the review from Apr 18.
TruthHURTS18827
PotableSawfish

Ok? What was wrong w the managers response? THE SALE WAS FOR THE PLUSH ANIMALS IN THE RACK W THE SIGN. How in the *** was that terrible customer service? Because you wanted th...

Anonymous
Red

Stop shoveling your money over to Disney ; one of the greediest companies on Earth and responsible for disappointments for decades. Those of us old enough to remember enjoyed ...

2.0
#1236342
Reply to reviews
Show

Disney Store - They won't cancel an order

Disney's website glitched as it refreshed causing me to hit the order button instead of the discount code button. This generated an order I did not want, in addition I'm paying $17 for shipping that should be free!!! Disney says too bad we cannot help. Unreal. Worst customer service ever.
Company wrote 0 private or public responses to the review from Mar 28.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#1220967
Reply to reviews
The Disneystore online has ruined Disney for me. I put in an order about 3 weeks ago for a bunch of items that all together were about $300. In those items I was supposed to receive two sets of blue ceramic dinner plates. When the order finally comes I don’t have two...
Read more
Company wrote 0 private or public responses to the review from Mar 08.
Anonymous
Anonymous

You say they did nothing to make it right, yet they sent you the two sets you paid for and apologized. Yes it was a lot of mistakes, but humans make mistakes. What did you wan...

Anonymous
Anonymous

We order from Disney store online at least once a month and have never had an issue that wasn't immediately dealt with. It sounds like you had a bad experience, which sucks, b...

I didn't like
  • Having to fix disneys mistake with my time and money
#1206075
Reply to reviews
Ordered 100.00 worth of merchandise less than 24 hours later they post a 25% discount. Called customer service told too bad cant get it. Ok cancel my order that has not shipped yet, too bad can not do that either we are processing the order. So process the cancelation...
Read more
Company wrote 0 public responses to the review from Feb 15.
Anonymous
Anonymous

So let me get this straight.....you buy something and then expect them to give you a sale price for a sale that starts AFTER you made the purchase. Um....no. That's not how it...

1.0
I liked
  • Ordering online
I didn't like
  • Very poor service
#1190342
Reply to reviews
Show

Disney Store - Clothes suck!!!!

Disney Store - Clothes suck!!!!
Everything I have bought for myself, husband, or children had ripped or destroyed in one wash a few things bought right in Disneyworld and ripped in store too.. poor poor poor quality. I mean they make billions why cheap out on the clothes and charge *** tons for them to just rip.
Company wrote 0 private or public responses to the review from Jan 22.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
Product
#1174013
Reply to reviews