Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Disney Store - Stole my mum's card details...

1.0
Details
I would NEVER order from disneystore.com again!!! Posting this review on several sites so people can be aware! I've only ever ordered from the USA twice before, both being Hot Topic ages ago, never a problem. First time ever ordering from USA Disney store this year, in April. I live in the UK and I really wanted a t-shirt I saw when my family and I were on holiday in Florida, but there was none in stock in any store out there. They don't sell it on the UK Disney Store website. I was worried to buy from the USA branch online, as I've heard so many bad things about their customer service representatives and also read a few reviews about cards being charged and then getting no goods and no refund. So my mum decided to brave it and pay the extra to buy it online for a late birthday gift for me, and have it sent to my family in Canada, (so she'd pay less custom fees), and they could send it to my brother via the army post to give to us. This was the first time my mum used HER credit card to buy from the USA. I've always used my debit card. So anyway, we ordered it in April on my mum's credit card, and she has not used her card since then for anything, she always uses her debit card or cash for her other purchases. So her credit card company called her this morning (30th MAY!) to tell her someone in CALIFORNIA, literally 10-15 minutes away from the Disney Store's headquarters, tried to use her card details to make a purchase. They tried to spend £79 worth at Target!!! I'm so glad her card company contacted her first so she could choose to decline payment!! God knows what else they would have tried to buy!! We've now blocked her card. There's no Target in the UK, and it's fishy how the first time she uses it online at Disney Store, her card details are re-used in the EXACT same state, EXACT same area, pretty much around the corner from the headquarters!! We will NEVER buy from the Disneystore.com ever ever again, this is disgraceful. Clearly someone working there has some kind of access to customer's card numbers, so !!BEWARE!!! It could happen again to anyone using a credit card to purchase!!
View full review
Review
#1053728 Review #1053728 is a subjective opinion of poster.
Pros
  • Them a year ago
Cons
  • Disappointing
  • Response is unsatisfactory
  • Very poor service
Reason of review
Poor customer service
Preferred solution
THERE IS NO SOLUTION. SOMEONE TRIED TO USE MY MUM'S CREDIT CARD! THAT IS FRAUD!!!!
Tags
  • Disney Online
  • Disney Guest Services

Toys Review

1.0
Details
Employees like to follow you and treat you like a thief. They get pissed when you return and pretend to have sympathy when you make excuses. BS. Never shopping here again and buying their mass produced trash.
View full review
Review
#1038341 Review #1038341 is a subjective opinion of poster.
Reason of review
Poor customer service

Disney Store Pants Review

1.0
Details
I bought my son about 6 different pant and shirt pajama sets for Christmas and its April now, and only one pair of pants are left, they all got holes in them from washing only once a week. They were not cheap and for all that money you spend that stuff should last way longer. I want a refund!! Its a rip off.
View full review
Review
#1029114 Review #1029114 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
Disney Store - No Pins and Bogus Tracking Number
I ordered the first set of Disney Store 30th Anniversary Limited Release Pin Set on January 30, 2017 and to date have not received the pins, I contacted the Disney Store and a representative told me the pins were lost. The same representative told me the UPS tracking...
View full review
1 comment
Anonymous
#1285403

Disney Store website continuously conducts shady business. From not shipping items when stated to showing items marked as 25% off which are actually excluded from the sale - why put that product as the only item pictured with the sale then? This company is flat-out disgusting.

Review
#1006204 Review #1006204 is a subjective opinion of poster.
Cons
  • Way i have been treated by the disney store
  • Disney stores unetical practices
Reason of review
Problem with delivery
Loss
$28
Preferred solution
I want the pins delivered Federal Express and I want a gift card valued at more than the insult offered by the Disney Store which was $10 a mere few cents for a multi-billion. This offer was declined. Any amount over $100 will be acceptable.
My mouth dropped when I read the complaint because I just experienced the same thing. I went into a Disney store wanting to but my niece whose Dad use to buy her dresses like that when he was alive he just pasted away this year. So, I wanted to buy her one in his...
View full review
2 comments
Anonymous
#1319679

Grammar saves lives. How did your dad "pasted" away?

Did you glue him or something?

And what do you mean by "but my niece"? That sounds so wrong.

View more comments
Review
#994405 Review #994405 is a subjective opinion of poster.
Reason of review
Problem with delivery

Disney Store - Beware: Worst Company to do business with

1.0
Details
I will never do business with this company again! The company can not handle placing and processing an online order. They will most certainly cancel it for no reason though the week of Christmas and then hold your money hostage for weeks and weeks. I had to call Disney store.com five times and still NO resolution, NO money has been reimbursed (its now January 15th 17, order placed 12/5/16). I only ordered two things from the website, a very basic request I would think. Not sure how they stay in business. Will be disputing the transaction with my credit card company instead, refuse to make another phone call to disney store.
View full review
Review
#991526 Review #991526 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$57
Preferred solution
Full refund

Disney Store Jacket Review

3.5
Details
Oh my cousin had boughten me the jacket for Christmas n it was more like a sweater not a jacket like I was wanting so I'm returning it
View full review
Review
#981358 Review #981358 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Disney Store - TERRIBLE!!!!!!!!!!!!!!

1.1
Details
Placed an order on Dec. 2, 2016. They said standard shipping is free with purchases over 75 bucks. I do that and receive free shipping. Great, so then flash forward to 21 days later, STILL NO PACKAGE. Also, in between those 21 days, I had to ask for a status from them directly to which they said oh by the way 3 of your items are out of stock. Gee, thanks for the notice. I hope I don't get charged for shipping my items, since 3 of the items are out of stock. Not my fault they didn't plan this out better. It's December 23rd, at the office, I don't have a present for the person I shopped for back in December 2nd. December 2nd, let that sink in. Terrible service!!!
View full review
Review
#978643 Review #978643 is a subjective opinion of poster.
Pros
  • Merchandise
Cons
  • Customer service
Reason of review
Poor customer service
2.8
Details
On 12/11 I ordered 4 Minnie and 4 mickey plush. The minnies arrived a few days later. On Dec 18th I became concerned that the mickeys were not going to make it. I emailed customer service, and specifically inquired about the mickeys, and received a response that the...
View full review
Review
#978499 Review #978499 is a subjective opinion of poster.
Pros
  • Ease of ordering
Cons
  • Late notice of out of stock
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
1.0
Details
I ordered my niece Beauty and the Beast 25th anniversary edition dvd for Christmas.I ordered it in a time to get here before then .I recieved it 5 days before the holiday with the wrong dvd in the package.I called customer service only to be told that they will send it...
View full review
1 comment
Anonymous
#1319680

their*

than*

Review
#976696 Review #976696 is a subjective opinion of poster.
Reason of review
Order processing issue