Disney online order placed 1/8/15, shipped 1/12/15, delivered 1/14/15. The packing slip stated returns needed to be post marked 2/11/15.
I went in store on 2/12/15 for the return instead. They said because I had exceeded 30 days from 1/8/15, I was only allowed refund of the current sales price, not the price I paid. I Told them I was only a day off of the post mark date if I had shipped it back. Assistant manager said he could do nothing even after I offered to take the difference in store credit.
Was told and come back the next day if I wanted to speak to the store manager. I had expressed frustration on Twitter and Disney Store Twitter replied for me to email Guest Relations. I emailed a detailed account of what happened, included the order number, referenced the store I visited and who I spoke with. I get a response apologizing for the bad experience, and to send to a different email a copy of my receipt, my drivers license, full name, shipping address, email address, store location and return date.
Ridiculous that I have to jump through all these hoops to be credited money that is mine when Disney has the returned merchandise.
This is not customer service. It's a straight up screw job over $20.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problems with payment of disney store customer care. Disney Store needs to read this review and look into the issue (if any) according to poster's claims.