3 comments

Disney online order placed 1/8/15, shipped 1/12/15, delivered 1/14/15.The packing slip stated returns needed to be post marked 2/11/15.

I went in store on 2/12/15 for the return instead. They said because I had exceeded 30 days from 1/8/15, I was only allowed refund of the current sales price, not the price I paid. I Told them I was only a day off of the post mark date if I had shipped it back. Assistant manager said he could do nothing even after I offered to take the difference in store credit.

Was told and come back the next day if I wanted to speak to the store manager. I had expressed frustration on Twitter and Disney Store Twitter replied for me to email Guest Relations. I emailed a detailed account of what happened, included the order number, referenced the store I visited and who I spoke with. I get a response apologizing for the bad experience, and to send to a different email a copy of my receipt, my drivers license, full name, shipping address, email address, store location and return date.

Ridiculous that I have to jump through all these hoops to be credited money that is mine when Disney has the returned merchandise.

This is not customer service.It's a straight up screw job over $20.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problems with payment of disney store customer care. Disney Store needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned disney store customer care in their reviews. You may find this information helpful for further shopping at Disney Store.

Had an Experience with Disney Store?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Lake Elsinore, California, United States #1008049

Same thing happen to me today.We shop at disney for the experience.

The 30 day return policy is a joke! The disney retail stores should honor returns. This is a company that bestows a philosophy of magical experiences. A company that has a book about how to make a negative into a positive.

If the retails stores don't follow the same philosophy, then I'm sorry, you lost my business. I rather shop at Nordstrom where if I need to, I can return something a year later.

Please, disney retail, empower your staff!!!!Or you will lose your disney magic!

Anonymous
#976233

Yeah, the departments of weights and measures make the consumers rights rules and the company policies must follow those guidlines.Generally you are only honored current value for items beyond the receipts expiration date or no receipt at all.

Because the receipt is expired they would not be able to actually get the correct value of the items you purchased and would have to do a jo receipt return anyway. Essentially none of your consumer rights were violeted. Someone above the store manager level made a personal exception for you. Generally the policies are only in place to keep the store inventory in control and reduce shrink.

Policy enforcement also has to be fair and should be enforced on everyone.So personal exceptions even made on a general manager level can often get them in trouble or fired.

Anonymous
#945527

Next time follow the rules and you won't have to beg them to make an exception for you.

You May Also Like

Luvs Diapers - Diapers Review Luvs Diapers "we love your dipars but the last 2 boxes we have bought from Wal-Mart in Tampa Florida in this last month have been ripping on the bottom left side and..." Read more Screaming Owl Swimsuit Review from Claremore, Oklahoma Screaming Owl "Absolutely TERRIBLE quality. So incredibly cheaply made. After ordering in June I just received it on August 6th. The shipping time would have been no big deal if this was..." Read more The Childrens Place - Shipping Service Review The Childrens Place "Menu Review Detail RUINED CHRISTMAS Children's Place 1/5 original star-rating waiting - MODERATION TEAM This review is waiting for approval by the ConsumerAffairs moderation team. We count on members like..." Read more Screaming Owl - Cute Clothes but are cheaply made Screaming Owl "I have been ordering from Screaming Owl since February 2016 & have ordered 20 items in the past 6 months. My daughter just turned 4 this month and wears a..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Israel B Garcia Jr Law Firm - ISRAEL B GARCIA JR IS A THIEF Israel B Garcia Jr Law Firm "Uriel Manzano 3 months ago(Translated by Google) The lawyer worst of all lawyers. It is not present in court and tells you lies. And when you go to complainq he..." Read more