25 Serramonte Center, Daly City, CA 94015, USA
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Received really bad customer service today at the Disney store in Daly City, CA. Cashier wouldn't give me a refund to my Visa credit card because she wasn't sure which card I used.

Even though there was a prior refund receipt attached to it which shows which credit card. She wanted to call Disney online customer service to verify and made me and all the customer behind me wait an extra 30 minutes to speak with someone on the phone to verify.

Then when I have to make an online purchase she typed my address and email wrong 3 times and charged me for shipping even though she said it would be free shipping. 1 hour of my life wasted at the disney store because of an incompetent employee.

Product or Service Mentioned: Disney Store Customer Care.

Reason of review: Poor customer service.

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